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物业维修工乔惠忠感人事迹

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发表于 2011-8-13 17:34:11 | 显示全部楼层 |阅读模式
962121,一个上海市民熟悉的信息服务热线,是他工作的来源。  
962121,aShanghaipeoplefamiliarwithinformationservicehotline,andisthesourceofhiswork.  
365天,每天身着一身黄衣蓝裤,驾驶三轮电动车穿梭在大街小巷,是他工作的方式。  
365days,everydayinayellowdressblueshorts,drivingelectriccarsinthestreetsandlanesthroughthreerounds,isthewayheworks.  
22年始终如一,在住户最需要的时候及时出现、排忧解难,是他工作的职责。  
22yearsasalways,inresidenttimeofgreatestneedupintime,queries,heistheresponsibilityofthework.  
“让居民百姓满意”,这是45岁的物业维修工乔惠忠最大的心愿。  
"Letresidents",thisispeoplesatisfiedwith45,propertymaintenancetechnicianQiaoHuiZhongbiggestwish.  
“他们每次都是这么快”  
"Theyeverytimeissoquickly"  
9:20接到报修电话,9:30驾着印有“工人先锋号”的黄色工具车匆匆赶到,而后拿着工具一气跑上4楼,乔惠忠开始了他的又一次“救急之旅”。  
Ifgothotline,with"workersina9:30pioneer"yellowvehicle,andthentakehurriedtothetoolslikethe4thfloor,ranuptheQiaoHuiZhongbeganhisanda"emergencytrip."  
看到乔师傅和同事到来,黄埔区梨园坊的虞阿姨一下子轻松了。“每次都是这么快!”打开门,虞阿姨赶紧把问题指给师傅们看。“你看这个厨房上的铁管子,有好多沙眼,好多水都顺着流出来了,滴得到处都是的。”乔师傅在屋内屋外仔细转了两圈,很快找出“病根”,“管子老化生锈了,换个新塑胶管就好。”一句话让阿姨安心了。  
SeeJoeteacherandhiscolleaguescoming,huangpuliyuankitchenspecteratauntrelaxed."Everytimeissofast!"Openthedoor,aunthurriedlyproblemreferstothreattoseetheteacher."Youseethekitchen'sironpipes,therearemany,manyofthewaterdownthechlamydiatrachomatisout,dropallovertheplaceyes."Joeteachercarefullyinthehouseoutsideturnedtwolaps,quicklyfindout"atthesourceofthetrouble,""pipeagingrusty,anewplastictube."Awordmakeauntreassuring.  
乔师傅麻利地关上总阀门,打开水龙头放掉管道内的余水,站在颤巍巍的木凳上,熟练地用电锯锯下“问题”铁管,管道不时冒出一股锈水,乔师傅毫不在意,用最快的速度拧下旧阀门,换上新的塑料阀门。“这样赶快换好阀门就能开总阀了。”乔师傅笑着拍拍手,后背已被汗水浸湿。  
Joeteacherhempthebenefittoshutthetotalvalve,openthetapoffmorethaninthepiping,standinginwaterofthetotteringonwooddeng,fluentinchainsawundersaws"problems"ironpipeandpipeoftenappearsastreamofwater,Joemasterrustdon'tthinkabout,withthefastestspeedbackoffoldvalve,putonanewplasticvalve."Soquicklychangedthevalvecanopenthetotalvalve......."Joeteacherclappedherhands,smilingbackhasbeensoakedsweat.  
一个小时的维修中,两位师傅在不到4平米的狭小空间里爬上爬下,忙好时早已大汗淋漓。虞阿姨略有歉意地摇摇头:“让他们抽支烟、喝口水都不要,就想着把活干好。”说话时,乔师傅没有停下手中的活,而是利索地把水管用泡沫和塑胶布包好,“这样冬天用水就不会那么冷了。”  
Anhourofmaintenance,thetwoteachersinlessthanfoursquaremetersinthenarrowspaceoftheclimbingupanddown,whenabusyworkingalready.Auntthreatofaslightlyapologizedtoshookhishead."letthemtakeoutsmokeanddrinksalivaalldon't,justwanttodowell."Speak,Joeteacherdidnotstopworking,butslippedintothewaterpipesinfoamandplasticacloth,and"soitwon'tbesocoldinwinterinwater."  
“一天下来饭都顾不上”  
"Adaydowntonoticeanymeal"  
其实,像乔惠忠这样的物业维修工还有很多,他所在的永安物业管理有限公司丽园路分点的张书记介绍,师傅们白天工作从上午八点半到下午五点,每天至少有15个人随时待命,晚上也要保证有12个人。“我们这个点负责四个小区一万多用户,一般是25位工人在外待命。白天平均有60到70张单子要负责,高温时期更是一单接着一单,加班加点是家常便饭,很多时候一天忙下来,连吃口饭都顾不上。”  
Actually,likeQiaoHuiZhongsuchpropertymaintenancetechnicianstillhasalotof,inhisyonganpropertymanagementCo.,LTD.Beautifulgardenroadofyoursecretaryzhangintroduces,theteachertoworkduringthedayfromthemorningtotheafternoon,fiveo'clockeverydayat8:30atleast15peopletostandby,toensurethatthenight12people."Wethispointisresponsibleforfourdistrictmorethantenthousandusers,generalis25workersoutduringthedaytostandby.Tohaveanaverageof60to70listtoberesponsibleforhightemperatureperiodisalsoasingleandasingle,workovertimeisthenorm,andmanytimesaday,evenChiKoubusydowntonoticeanyrice."  
对于张书记口中的辛苦,乔惠忠却很淡然。“做了20年物业维修工,每天帮居民解决生活问题,很有满足感,看到他们满意地在单子上签字就觉得挺有意义。”乔师傅家住在浦东川沙,平时住在公司宿舍,一周回家一次,看看老婆和女儿。乔师傅开心地笑了笑:“女儿今年刚考了大学,我也就放下一块大石头,只是家里的事都靠她妈妈打点,我也挺有愧疚感的。”  
Forthemouthofhard,secretaryzhangQiaoHuiZhongbutverycalmly."For20years,everydaytohelpresidentspropertymaintenancetechniciantosolveproblems,verysatisfyinglife,toseetheirsatisfactiontoonthelisttosignitfeelprettysignificant."JoeteacherlivinginpudongChuanSha,usuallyliveinthedormitory,gohomeonceaweek,seeawifeanddaughter.Joeteacherhappysmile:"daughterthisyearjusttaketheuniversity,Ihavetoputdownagreatstone,justaboutthehousealldependonhermotherrbis,Ialsoprettyhaveguilt."  
“居民满意了,我就满足了”  
"Peoplesatisfied,Ihavesatisfied"  
长年维修过程中,乔师傅手上留下不少伤痕,前几天台风“梅花”来袭时,一户居民自己安装的中星9号从楼顶被吹掉,乔师傅和三位同事一起赶去,站在6层楼高的楼顶,身着安全带吊着绳子,在风雨交加中重新装好“大锅”。“那个风真的是很大,很容易被吹掉下去乔师傅想起来还有点心有余悸。  
Yearsmaintenanceprocess,Joeleftmanyscars,masterhandafewdaysbeforethetyphoon"theplumblossom",astateoftheirowninstallationhouseholdsfromtheroofisnumberninezhongxingblowingoffJoeteacherandthreecolleaguestogetto,standinginsixstorieshigh,dressedintheroofhangingintherope,seatbeltsinstormyweathertopackgood"pot"."Thewindreallyisverybig,veryeasilyblowndownJoeteacherliketohavesomejittery.  
每天应对几十个报修,难免碰到“火气”大的住户,乔师傅无奈地说,有些住户不满意了或者有什么怨气,经常就发泄在维修师傅头上,“我们不可能吵啊,只能忍着。提醒自己顾客永远是对的,真的很不舒服了只能回来和同事、领导说说。”他说,一开始挺伤自尊的,久了就慢慢习惯了,有时候也比较能理解了。  
Todealwitheverydaydozensofmaintenance,hardtoavoidencounter"internalheat"bigresident,Joeteacherhelplesslysay,someresidentsnotsatisfiedwiththeoristhereanycomplaints,oftentakesitoutinthemaintenancemasterhead,"wecan'tnoisyah,canendure.Remindyourselfthatthecustomerisalwaysright,reallyveryuncomfortablecanonlycomebackandcolleagues,leadershipaboutit."Hesaid,atthebeginningofaharmself-respect,longslowlyaccustomedto,sometimesalsomoreunderstanding.  
问起现在有什么愿望时,乔师傅挠挠头,诚恳地说道:“现在女儿也考上大学了,我就想好好为居民服务吧,没别的什么了。只要居民满意了,我就觉得满足了。”这位多次获得“先进个人”的一线物业维修工人,匆匆说完这句话后,转身又奔向了下一户居民家。  
Askedaboutwhatwishes,JoeteacherNaoNaohead,cordiallysay:"nowdaughteralsoadmittedtoacollege,Iwanttohaveagoodforresidentsserviceit,can't.......Whatelseaslongasresidentssatisfied,Ifeelsatisfied."TheDuoCiget"advancedindividual"alineofpropertymaintenanceworkersinahurry,saythatfinishthissentenceafter,turnedandrantothenexthouseholdsinthehome.  
 楼主| 发表于 2011-8-13 17:55:02 | 显示全部楼层
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